🆘 Troubleshooting¶

Let’s resolve here the common issues can happening using jetson-stats (jtop).

Before to start, have you updated jetson-stats to the latest release?

if not, write:

sudo pip3 install -U jetson-stats

If nothing changed follow the help below.

pip3: command not found¶

When you try to install jetson-stats, you read an output like:

user@board:~$ sudo pip3 install -U jetson-stats
sudo: pip3: command not found

you can simple install python3-pip

sudo apt install python3-pip

When the jtop.service (or previously jetson-stats.service) is inactive there are few different reasons

First step, restart jtop service following the command below

sudo systemctl restart jtop.service

If the error is not fixed run:

journalctl -u jtop.service -n 100 --no-pager

If you read here an error, open an issue reporting the output.

If jtop start only with sudo jtop and when you run without sudo you read this error:

user@board:~$ jtop
I can't access jtop.service.
Please logout or reboot this board.

The reason can be your user is not allowed to have access to jtop.

There are two way to fix it:

Run the command below and check if is all OK if you read FAIL on fix permissions, press Fix all and logout/login.

sudo jtop --health

sudo usermod -a -G jtop  $USER

remember to logout/login.

If you experiences a bad visualization working with jtop on Putty, like a sequence of “qqqqqwqqqq and xxxx” you can fix following the steps below:

Before to open an issue, try to reinstall the latest version with this command

sudo pip3 install --no-cache-dir -v -U jetson-stats

Save the output somewhere, if this command doesn’t fix can be helpful when you one an issue.

Run this command and save the output. This output help me to understand the reason of this error.

journalctl -u jtop.service -n 100 --no-pager

Remember also to add other information about your board

You can find on:

jetson_release -v